Keeping in mind these basic requirements will set you up for success on DesiCity.
DesiCity is a wide marketplace. Buyers come here to purchase items that they might not find in stores or locally.
By opening a shop on DesiCity and agreeing to the Terms and Conditions, that also includes agreeing to our Prohibited Items policy.
You must provide your own product photographs or video content — and not stock photos, artistic renderings, or photos used by other sellers or sites.
If you are selling personalised or made-to-order items, you agree that:
All listings are available for purchase at a set price.
If using photographs of previous work with options for customisation (such as colour choices or text examples) included in the listing, it must be made clear in the product description that the photos shown are only examples.
Where appropriate and possible, DesiCity suggests that you be transparent about how your products were made and where your materials come from. You can disclose whether your items have social or environmental attributes, such as organic or recycled. You can also select the location of manufacturer.
Even if they otherwise meet our marketplace criteria, prohibited items, services, and items that violate our intellectual property policies are not allowed to be sold on DesiCity.
Keep in mind that members may flag listings that appear to violate our policies for DesiCity’s review. DesiCity may remove any listings that violate our policies. As we do not charge a product listing fee, there is no immediate financial impact. DesiCity may also suspend or terminate your account for any violations.
If you are raising money on behalf of a charity, you must obtain that charity’s consent and provide evidence of consent to DesiCity.
Integrity is at the heart of DesiCity and your shop represents you, your business, and your brand to the DesiCity community. It’s important that you, your items and your shop are honestly and accurately represented.
By opening a shop and selling on DesiCity, you agree that you will:
When listing a product for sale on DesiCity you agree that you and your business are responsible for complying with all applicable laws and legal regulations for the products and services you list for sale, including any required labels and warnings. DesiCity assumes no responsibility for the accuracy, labelling, or content of your listings.
Meeting Service Level Standards
As a seller, DesiCity expects that you will provide great customer service and build and maintain trust with your buyers. These requirements are called our Seller Service Level Standards. DesiCity may reach out to you if your shop fails to meet DesiCity’s Seller Service Level Standards.
By selling on DesiCity, you agree to:
Sellers on DesiCity are only charged a commission at the point of sale which is automatically split by our payment merchant Stripe. We do not charge a sign up fee, product listing fee, or card transaction fee. There are no hidden fees.
At DesiCity, everyone is expected to treat fellow members of the DesiCity community with respect. As a seller, you have additional responsibilities to safeguard personal information and communicate promptly with buyers in order to provide a great customer experience.
As a member of DesiCity, you will be able to create and upload a variety of content, like listings, messages, text and photos. You agree that you will not upload content that is:
When selling using our Services (subject to this Policy) you will receive and determine what to do with certain personal information. This means you process personal information (for example, buyer name, email address, and delivery address) and, to the extent you do so, under EU law, you are an independent controller of data relating to other users that you may have obtained through the Services.
For more information on the General Data Protection Regulation, see more resources at https://gdpr-info.eu and http://gdprandyou.ie.
Under GDPR Law, you are considered a data controller, that is someone who decides what personal data is collected and the purpose you’ll use the data for, you may be required under applicable data protection and privacy laws to honour requests received from such users for data access, portability, correction, deletion, and objections to processing. Also, if you disclose personal information without the buyer’s proper consent, you are responsible for that unauthorised disclosure. This includes, for example, disclosures you make or unintentional data breaches. For example, you may receive a buyer’s email address or other information as a result of entering into a transaction with that buyer. This information may only be used for DesiCity-related communications or for DesiCity-facilitated transactions. You may not use this information for unsolicited commercial messages or unauthorised transactions. Without the buyer’s consent, and subject to other applicable laws and DesiCity policies, you may not add any DesiCity member to your email or physical mailing list, use that buyer’s identity for marketing, or obtain or retain any payment information. Please bear in mind that you’re responsible for knowing the standard of consent required in any given instance. If DesiCity and you are found to be joint data controllers of personal information, and if DesiCity is sued, fined, or otherwise incurs expenses because of something that you your business or brand did in your capacity as a joint data controller of buyer personal information, you agree to indemnify DesiCity for the expenses it occurs in connection with your processing of buyer personal information.
When contacted by a buyer or anyone else within theDesiCity community, you may not undertake the following activities:
Deceptive practices include members intentionally interfering with another member’s shop in order to drive away their business. This practice is strictly prohibited on DesiCity. Examples of deceptive practices include:
In the event that you are unable to complete a transaction, you must immediately notify the buyer and cancel the transaction. If the buyer has already submitted payment, you must issue a full refund. We strongly suggest that you keep proof of any refunds in the event a dispute arises. All cancellations are subject to our Cancellation Policy.
European Union Right of Withdrawal Buyers in the European Union (EU) may be entitled to a 14-day “right of withdrawal” after receiving an item, during which they may return an item for any reason. The details of this right vary by EU member state. The right of withdrawal may not apply to certain items like custom items or perishable goods. Rights with respect to digital items vary by EU member state.
Reviews are essential for you to build a reputation on DesiCity. Buyers can leave a review, including a one to five star rating.
On the occasion you receive an unfavourable review, you can reach out to the buyer or, if the review is less than 3 stars, leave a response.
Reviews and your response to reviews may not:
The disputes process is how order disputes are resolved at DesiCity. We ask buyers to contact sellers directly and attempt to resolve any outstanding issues before contacting DesiCity. Having completed and up-to-date shop policies, and ensuring swift responses to any contact from your buyers or DesiCity, is critical for any raised disputes. There will be occasions where a case may be necessary, and DesiCity will work with you and the buyer to come to a resolution as quickly as possible.
You must respond to any open cases within three working days or the time frame noted by DesiCity in the dispute. DesiCity may request your assistance in resolving a case opened against your shop. DesiCity reserves the right to escalate a case early for circumstances such as seller inactivity, harassment, refusal of service, case manipulation, and undermining the integrity of the dispute process.
DesiCity may use your personal information in order to resolve disputes with other members. If DesiCity determines that an item is not as described, you will be required to refund the order, including original postage and return postage.
In order to keep DesiCity safe and improve our services, we may take actions that limit the visibility of your shop, listings or ads, or that impact your payment account. In the event a shop sees unusual order activity, or we otherwise believe that your actions or shop may result in buyer disputes, chargebacks, increased risk of fraud, counterfeiting, or other claims, DesiCity may take actions such as limiting visibility of your account, or placing restrictions on your account, in accordance with our Terms and Conditions. When appropriate and permitted by law, DesiCity will communicate information to the affected seller about the issue.
In the event a shop sees an unusual spike in orders, particularly in a high demand category, a shop may see an increase or decrease in its search ranking. Often, if a shop sees an increase in fulfilled orders and good reviews, this would result in higher visibility and search rank.
If DesiCity has any reason to believe you, your business, brand, or your use of the services violate our Terms, including this Seller Policy, we may deactivate your content or suspend or terminate your account (and any accounts DesiCity determines is related to your account) and your access to any DesiCity services. Generally, DesiCity will notify you that your content or account has been suspended or terminated, unless you’ve repeatedly violated our Terms or we have legal or regulatory reasons preventing us from notifying you.