Seller Policy

DesiCity is a platform from which you can sell goods directly to buyers across the UK. From the moment you sign up to the site, we want you to have a positive experience selling on DesiCity. Please read on to find out more about your rights, as well as what is expected of you, as a seller.
This policy is a part of our Terms of Use. By opening a shop on DesiCity, you’re agreeing to this policy and our Terms of Use.

Selling Basics
1. What can be sold on DesiCity
2. What can’t be sold on DesiCity
3. Managing your DesiCity shop
4. Seller Standards
5. Selling Fees
Being a Member of the DesiCity Community
6. Creating and Uploading Content
7. Privacy and Protecting Personal Information
8. Communication Standards
9. Deceptive Practices
10. Communicating Cancellations
Feedback, Disputes, and Your Success
11. Reviews
12. DesiCity’s Disputes System 
13. Your Seller Account and DesiCity’s Terms

Keeping in mind these basic requirements will set you up for success on DesiCity.

Seller Basics

1. What can be sold on DesiCity

DesiCity is a wide marketplace. Buyers come here to purchase items that they might not find in stores or locally. 

By opening a shop on DesiCity and agreeing to the Terms and Conditions, that also includes agreeing to our Prohibited Items policy.

You must provide your own product photographs or video content — and not stock photos, artistic renderings, or photos used by other sellers or sites. 

If you are selling personalised or made-to-order items, you agree that:

All listings are available for purchase at a set price.

If using photographs of previous work with options for customisation (such as colour choices or text examples) included in the listing, it must be made clear in the product description that the photos shown are only examples.

Where appropriate and possible, DesiCity suggests that you be transparent about how your products were made and where your materials come from. You can disclose whether your items have social or environmental attributes, such as organic or recycled. You can also select the location of manufacturer. 

2. What Cannot be Sold on DesiCity

Even if they otherwise meet our marketplace criteria, prohibited items, services, and items that violate our intellectual property policies are not allowed to be sold on DesiCity.

Keep in mind that members may flag listings that appear to violate our policies for DesiCity’s review. DesiCity may remove any listings that violate our policies. As we do not charge a product listing fee, there is no immediate financial impact. DesiCity may also suspend or terminate your account for any violations.

If you are raising money on behalf of a charity, you must obtain that charity’s consent and provide evidence of consent to DesiCity. 

3. Managing your DesiCity Shop

Integrity is at the heart of DesiCity and your shop represents you, your business, and your brand to the DesiCity community. It’s important that you, your items and your shop are honestly and accurately represented.

By opening a shop and selling on DesiCity, you agree that you will:

  • Provide honest, accurate information about your brand and business.
  • Honour your Shop Policies at every transaction.
  • Commit that your shop content, such as any text, photos or videos used to represent yourself, your shop or your listings, meet DesiCity’s policies, including our Anti-Discrimination policy.
  • Honestly represent your items in listings and listing photos.
  • Respect the intellectual property of others. In the event that someone may have infringed on your intellectual property rights, you can report it to DesiCity.
  • Not engage in fee avoidance.
  • Not create duplicate shops or take any other action (such as manipulating clicks, baskets or sales) for the purpose of deceptive purposes, manipulating search or circumventing DesiCity’s policies.
  • Not coordinate pricing with other sellers.
  • Adhere to all DesiCity policies.
4. Seller Standards 

When listing a product for sale on DesiCity you agree that you and your business are responsible for complying with all applicable laws and legal regulations for the products and services you list for sale, including any required labels and warnings. DesiCity assumes no responsibility for the accuracy, labelling, or content of your listings.

Meeting Service Level Standards

As a seller, DesiCity expects that you will provide great customer service and build and maintain trust with your buyers. These requirements are called our Seller Service Level Standards. DesiCity may reach out to you if your shop fails to meet DesiCity’s Seller Service Level Standards. 

By selling on DesiCity, you agree to:

  • Honour your dispatch and processing times. Sellers are obligated to dispatch an item or otherwise complete a transaction with a buyer in a prompt manner, unless there is an exceptional circumstance at which point you must contact the buyer. 
  • Respond to messages sent to you by customers, or DesiCity admins in a timely manner.
  • Honour the commitments you make in your shop policies.
  • Resolve disputes directly with the buyer. In the unlikely event that you can’t reach a resolution, DesiCity can help by contacting the team at 
  • If you are unable to complete an order, you must notify the buyer and cancel the order. 
5. Selling Fees

Sellers on DesiCity are only charged a commission at the point of sale which is automatically split by our payment merchant Stripe. We do not charge a sign up fee, product listing fee, or card transaction fee. There are no hidden fees. 


Being a Member of the DesiCity Community

At DesiCity, everyone is expected to treat fellow members of the DesiCity community with respect. As a seller, you have additional responsibilities to safeguard personal information and communicate promptly with buyers in order to provide a great customer experience.

6. Creating and Uploading Content

As a member of DesiCity, you will be able to create and upload a variety of content, like listings, messages, text and photos. You agree that you will not upload content that is:

  • Content language or tone which is in violation of our Anti-Discrimination Policy;
  • Obscene or vulgar;
  • In breach of someone else’s privacy or intellectual property rights; or
  • False, deceptive, or misleading.
7. Privacy and Protecting Personal Information

When receiving buyers personal information,you are responsible for protecting and processing it by complying with all relevant legal requirements. Relevant data protection and privacy laws will govern the ways in which you can use DesiCity user information. These laws may require that you post and comply with your own privacy policy, which must be accessible to DesiCity users with whom you interact. Your privacy policy must be compatible with this policy and DesiCity’s Terms of Use.

When selling using our Services (subject to this Policy) you will receive and determine what to do with certain personal information. This means you process personal information (for example, buyer name, email address, and delivery address) and, to the extent you do so, under EU law, you are an independent controller of data relating to other users that you may have obtained through the Services. 

For more information on the General Data Protection Regulation, see more resources at and 

Under GDPR Law, you are considered a data controller, that is someone who decides what personal data is collected and the purpose you’ll use the data for, you may be required under applicable data protection and privacy laws to honour requests received from such users for data access, portability, correction, deletion, and objections to processing. Also, if you disclose personal information without the buyer’s proper consent, you are responsible for that unauthorised disclosure. This includes, for example, disclosures you make or unintentional data breaches. For example, you may receive a buyer’s email address or other information as a result of entering into a transaction with that buyer. This information may only be used for DesiCity-related communications or for DesiCity-facilitated transactions. You may not use this information for unsolicited commercial messages or unauthorised transactions. Without the buyer’s consent, and subject to other applicable laws and DesiCity policies, you may not add any DesiCity member to your email or physical mailing list, use that buyer’s identity for marketing, or obtain or retain any payment information. Please bear in mind that you’re responsible for knowing the standard of consent required in any given instance. If DesiCity and you are found to be joint data controllers of personal information, and if DesiCity is sued, fined, or otherwise incurs expenses because of something that you your business or brand did in your capacity as a joint data controller of buyer personal information, you agree to indemnify DesiCity for the expenses it occurs in connection with your processing of buyer personal information.

8. Communication Standards

When contacted by a buyer or anyone else within theDesiCity community, you may not undertake the following activities:

  • Sending unsolicited advertising or promotions, requests for donations or spam;
  • Abuse or harassment of buyers or community members or violating our Anti-Discrimination Policy;
  • Contact someone after they have explicitly asked you not to, or been told by DesiCity not to contact the party involved;
  • Interfering with a transaction or the business of another seller.
9. Deceptive Practices 

Deceptive practices include members intentionally interfering with another member’s shop in order to drive away their business. This practice is strictly prohibited on DesiCity. Examples of deceptive practices include:

  • Contacting another member via DesiCity Messages to warn them away from a particular member, shop, or item;
  • Posting in public areas to demonstrate or discuss a dispute with another member;
  • Purchasing from a seller for the sole purpose of leaving a negative review;
  • Creating or using an independent buyer account to maliciously leave negative shop or product reviews to hinder their performance or leaving dishonest positive product or shop reviews to fictitiously position those shops and products more favourably to the platform and buyers.
10. Communicating Cancellations

In the event that you are unable to complete a transaction, you must immediately notify the buyer and cancel the transaction. If the buyer has already submitted payment, you must issue a full refund. We strongly suggest that you keep proof of any refunds in the event a dispute arises. All cancellations are subject to our Cancellation Policy.

European Union Right of Withdrawal Buyers in the European Union (EU) may be entitled to a 14-day “right of withdrawal” after receiving an item, during which they may return an item for any reason. The details of this right vary by EU member state. The right of withdrawal may not apply to certain items like custom items or perishable goods. Rights with respect to digital items vary by EU member state. 

Feedback, Disputes and Your Success

11. Reviews

Reviews are essential for you to build a reputation on DesiCity. Buyers can leave a review, including a one to five star rating. 

On the occasion you receive an unfavourable review, you can reach out to the buyer or, if the review is less than 3 stars, leave a response.

Reviews and your response to reviews may not:

  • Contain sensitive personal or private information;
  • Contain vulgar, racist, or harassing content;
  • Breach the DesiCity Anti-Discrimination Policy;
  • Contain prohibited, deceptive or unfounded medical drug claims;
  • Contain any advertising or spam;
  • Contain variables outside the seller’s control, such as a delivery carrier, DesiCity or a third party;
  • Contain threats, intimidation or extortion;
  • Include deceptive practices or otherwise falsely inflate a shop’s review score; or
  • Undermine the integrity of the reviews system.
12. DesiCity’s Disputes Process

The disputes process is how order disputes are resolved at DesiCity. We ask buyers to contact sellers directly and attempt to resolve any outstanding issues before contacting DesiCity. Having completed and up-to-date shop policies, and ensuring swift responses to any contact from your buyers or DesiCity, is critical for any raised disputes. There will be occasions where a case may be necessary, and DesiCity will work with you and the buyer to come to a resolution as quickly as possible.

You must respond to any open cases within three working days or the time frame noted by DesiCity in the dispute. DesiCity may request your assistance in resolving a case opened against your shop. DesiCity reserves the right to escalate a case early for circumstances such as seller inactivity, harassment, refusal of service, case manipulation, and undermining the integrity of the dispute process.

DesiCity may use your personal information in order to resolve disputes with other members. If DesiCity determines that an item is not as described, you will be required to refund the order, including original postage and return postage.


13. Your Seller Account and DesiCity’s Terms

In order to keep DesiCity safe and improve our services, we may take actions that limit the visibility of your shop, listings or ads, or that impact your payment account. In the event a shop sees unusual order activity, or we otherwise believe that your actions or shop may result in buyer disputes, chargebacks, increased risk of fraud, counterfeiting, or other claims, DesiCity may take actions such as limiting visibility of your account, or placing restrictions on your account, in accordance with our Terms and Conditions. When appropriate and permitted by law, DesiCity will communicate information to the affected seller about the issue.

In the event a shop sees an unusual spike in orders, particularly in a high demand category, a shop may see an increase or decrease in its search ranking. Often, if a shop sees an increase in fulfilled orders and good reviews, this would result in higher visibility and search rank. 

If DesiCity has any reason to believe you, your business, brand, or your use of the services violate our Terms, including this Seller Policy, we may deactivate your content or suspend or terminate your account (and any accounts DesiCity determines is related to your account) and your access to any DesiCity services. Generally, DesiCity will notify you that your content or account has been suspended or terminated, unless you’ve repeatedly violated our Terms or we have legal or regulatory reasons preventing us from notifying you.