DesiCity Help Centre

Seller Useful Guides, Hints & Tips...

Watch our FAQ videos

Youtube

Product Listings

  1. Login
  2. Go to Dashboard
  3. Go to Products
  4. Click on the ‘ + ‘ button to add a new product
  5. The Required tab will open by default. This tab shows all of the mandatory fields in one section
  6. Image –  click on the placeholder image
  7. An Image Manager window will appear
  8. Upload the new image by clicking the Upload button and browsing to your new image
  9. At this point you can select and upload multiple images, of all of your products at the same time, saving time
  10. Add the picture(s) in Image Manager by clicking Add
  11. The new picture(s) will appear in your list of images.
  12. To select your featured image, simply click on the preferred image, and it will automatically update
  13. You will be automatically redirected to the Product Image tab screen
  14. Scroll to the Additional Images field, click on the Plus icon. A new line will appear with a placeholder image. If you want to add 3, 5, 10 images, repeat this step the appropriate number of times
  15. Click on the first placeholder image
  16. The Image Manager window will appear
  17. To select your additional image, simply click on the preferred image, and it will automatically update
  18. You will be automatically redirected to the Product Image screen
  19. Next, click on each additional placeholder image, and repeat step 19, 20 and 21 until all placeholder images are replaced with your chosen product images. 
  20. You can select the order which the images are shown on your product page by using the Sort field and numbering the images, starting at 1. This would be the first additional image that is displayed.
  21. Product Name – enter the name of your new product
  22. Description – enter as much detailed information as possible
  23. Product Tags – enter multiple tags, separated by a comma. Tags are used to help your product appear in searches
  24. Price – enter your regular product price (not sale price)
  25. Quantity – enter the amount you have in stock
  26. Out of Stock Status – what to display if a product is sold out or unavailable. Select the relevant option from the drop down box
  27. Shipping Charge – the delivery fee for this product and any variations of it (size/colour etc)
  28. Categories – click on the field and select the specific categories that the product belongs to. Multiple categories can be selected e.g. ‘Sale’ and ‘Womenswear > Jewellery’
  29. Next, click on the Data tab
  30. Featured Product – select yes if you want this to be a featured product in your store
  31. Model – enter any specific model numbers 
  32. SKU – enter any specific Stock Keeping Unit code 
  33. ISBN – enter the specific International Standard Book Number 
  34. Minimum Quantity – the minimum amount per order, not increments of – e.g. 2. This means a customer could order a minimum of 2 of the products, or more – 3, 4, 5, etc. 
  35. Subtract Stock – select Yes, if you want DesiCity to subtract any sales made, from the total number of stock available. If not select No
  36. Date Available – you can choose when the product becomes live or visible on your shop and DesiCity. This is useful for adding products to be released on certain dates or at certain times of the year
  37. Dimensions – enter your product Length (L), then Width (W), then Height (H)
  38. Length Class –  enter the unit type you are using, i.e inches, centimeters, millimeters
  39. Weight – enter your product weight here
  40. Weight Class –  enter the unit type you are using, i.e Kilogram, Gram, Pound, Ounce
  41. Status – this confirms that your product is active. If this product, at a future point in time, is no longer available or discontinued, change this status to ‘No’
  42. Sort Order – numbering the product, starting at 1. This would be the first product that is displayed your shop page
  43. Next go to the Links tab
  44. Related Products – click on the field and a list of your products will appear, select as many related products as relevant
  45. Next go to the Advanced Pricing – Bulk Buy tab
  46. Quantity – set the number of products required to trigger the multi sale price (remember this is number of the same item)
  47. Price – set the desired sale price for each item
  48. Date Start – use the calendar to select the start date for the sale price
  49. Date End – use the calendar to select the end date for the sale price. Sale prices start at 00:00 on the selected date and end at 00:00 on the selected date.
  50. If you select Quantity as 3 and Price as 10.00, then when the 3 items are added to the basket, each item will cost £10 each, not £10 total.
  51. Next go to the Advanced Pricing – Sale tab
  52. Price – set the desired sale price
  53. Date Start – use the calendar to select the start date for the sale price
  54. Date End – use the calendar to select the end date for the sale price. Sale prices start at 00:00 on the selected date and end at 00:00 on the selected date.
  55. To set Variation / Options for your product, click on the Options tab. Guidance for this step is given in this FAQ section under the heading Product Options / Variations
  56. Click the Save and Close button to complete this process and add your new product
  1. Login
  2. Go to Dashboard
  3. Go to Products
  4. Locate the product for which you want to schedule a sale price
  5. Click on the Edit button
  6. Go to the Advanced Pricing – Sale tab
  7. In the Price field, set the desired sale price
  8. In the Date Start field, use the calendar to select the start date for the sale price
  9. in the Date End field, use the calendar to select the end date for the sale price. Sale prices start at 00:00 on the selected date. Sale Prices end at 00:00 on the selected date
  10. Scroll to the bottom of your screen and click Save and Close
    1. Login
    2. Go to Dashboard
    3. Go to Products
    4. Locate the product for which you want to schedule a sale price
    5. Click on the Edit button
    6. Go to the Advances Pricing – Bulk Buy tab
    7. In the Quantity tab, set the number of products required to trigger the sale price (remember this is number of the same item)
    8. In the Price field, set the desired sale price for each item
    9. In the Date Start field, use the calendar to select the start date for the sale price
    10. in the Date End field, use the calendar to select the end date for the sale price.
    11. Scroll to the bottom of your screen and click Save and Close

Sale prices start at 00:00 on the selected date.

Sale Prices end at 00:00 on the selected date.

If you select Quantity as 3 and Price as 10.00, then when the 3 items are added to the basket, each item will cost £10 each, not £10 total.

  1. Login
  2. Go to Dashboard
  3. On the left hand side menu, select Sales
  4. A sub-menu will appear. Select Seller Coupons
  5. Click the add icon to add a new coupon
  6. In the Coupon Name field, enter a name that will be relevant to you, the seller e.g. New Years Sale 20% Off
  7. In the Code field, enter the code the customer will need to enter to activate the discount
  8. In the Type field, select Percentage to offer a percentage discount (e.g. 10%) or Fixed Amount to offer a set monetary value off the price (e.g. £5)
  9. If you selected Percentage, enter the percentage to be taken off the price in the Discount field e.g. ‘10’ for 10%
  10. If you selected Fixed Amount, enter the monetary value to be taken off the price in the Total Amount Field e.g. ‘5’ for £5
  11. Customer Login – If you want the voucher to be used by anyone select No. If you want the voucher to be used by logged in users only, select Yes.
  12. Products – select which products from your store the voucher code will apply to. If you want the code to apply to all products, leave this blank.
  13. Category – select which category of products that this code will apply to. All products within the chosen categories will accept this code. If you want the code to apply to all products, leave this blank.
  14. In the Date Start field, use the calendar to select the start date for the sale price
  15. in the Date End field, use the calendar to select the end date for the sale price. Sale prices start at 00:00 on the selected date. Sale Prices end at 00:00 on the selected date.
  16. Uses Per Coupon – select the number of times the voucher code can be used in total, by all customers. Leave blank for unlimited.
  17. Uses Per Customer – select the number of times the voucher can be used in total by a single customer. Leave blank for unlimited.
  18. Status – select Enabled to activate the voucher code, select Disabled to deactivate the voucher code
  1. Login
  2. Go to Dashboard
  3. Go to Products
  4. Locate the product in question
  5. Click on the Edit button
  6. Go to the Required Tab 
  7. Image – click on the current image
  8. An Image Manager window will appear
  9. Upload the new image by clicking the Upload button and browsing to your new image
  10. Add the picture to your images in Image Manager by clicking Add
  11. The new picture will appear in your list of images.
  12. To select it as your featured image, simply click on the image itself, and it will automatically update
  13. You will be automatically redirected to the Product Image screen
  14. Scroll to the bottom of your screen and click Save and Close
  1. Login
  2. Go to Dashboard
  3. Go to Products
  4. Locate the product in question
  5. Click on the Edit button
  6. Go to the Required tab
  7. To add a new additional image, scroll to the Additional Images field, click on the Plus icon. A new line will appear with a placeholder image. If you want to add 3, 5, 10 images, repeat this step the appropriate number of times
  8. To update an existing image, click on the image thumbnail that you want to update
  9. Click on the first (placeholder) image
  10. An Image Manager window will appear
  11. Upload the new image(s) by clicking the Upload button and browsing to your new image. You can upload multiple images to your ImageManager at the same time.
  12. Add the picture to your images in Image Manager by clicking Add
  13. The new picture(s) will appear in your list of images.
  14. To select the additional image, simply click on the image itself, and it will automatically update
  15. You will be automatically redirected to the Product Image screen
  16. Next click on each additional placeholder image, and repeat step 13 until all placeholder images are replaced with your chosen product images. 
  17. You can select the order which the images are shown on your product page by using the Sort field and numbering the images, starting at 1. This would be the first additional image that is displayed.
  18. Scroll to the bottom of your screen and click Save and Close
  1. Login
  2. Go to Dashboard
  3. On the left hand side menu, select Sales
  4. A sub-menu will appear. Select Seller Coupons
  5. Locate the voucher code(s) and tick the box(es) to the left hand side of them
  6. Click the Delete button
  1. Login
  2. Go to Dashboard
  3. On the left hand side menu, select Sales
  4. A sub-menu will appear. Select Seller Coupons
  5. Locate the voucher code, go across to the Action field, click the Edit button
  6. Scroll to the bottom of the page to the Status option, select Disabled
  1. Login
  2. Go to Dashboard
  3. On the left hand side menu, select Sales
  4. A sub-menu will appear. Select Seller Coupons
  5. Locate the voucher code, go across to the Action field, click the Edit button
  6. Click on the History tab at the top of the screen
  7. Here you can see each time the voucher code has been used
  1. Login
  2. Go to Dashboard
  3. Go to Products
  4. Locate the product in question
  5. Click on the Edit button
  6. Go to the Links tab
  7. Go to the Related Products field
  8. Click on the field and a list of your products will appear
  9. Select as many related products as relevant
  10. Scroll to the bottom of your screen and click Save and Close
  1. Login
  2. Go to Dashboard
  3. Go to Products
  4. Locate the product in question
  5. Click on the Edit button
  6. Go to the Links tab
  7. Go to the Related Products field
  8. The list of currently related products will appear
  9. Click the ‘ – ‘ icon to the left of the related product you wish to be removed
  10. Scroll to the bottom of your screen and click Save and Close
  1. Login
  2. Go to Dashboard
  3. Go to Products
  4. Locate the product in question
  5. Click on the Edit button
  6. Go to the Required tab
  7. Scroll down to the Tags field
  8. Enter your relevant tags, separated by a comma
  9. To remove a tag, simply delete the word from this field
  10. Scroll to the bottom of your screen and click Save and Close
  1. Login
  2. Go to Dashboard
  3. Go to Products
  4. Locate the product in question
  5. Click on the Edit button
  6. Go to the Required tab
  7. Scroll to the Description field
  8. Enter or edit your product description here
  9. Scroll to the bottom of your screen and click Save and Close

Store Management

This will be included as part of the sign up process. But if you wish to update/change these images afterwards, please follow the below steps:

  1. Login
  2. Go to Dashboard
  3. Go to Store Information
  4. Click on the banner or logo image
  5. Click the Edit button
  6. An Image Manager window will appear
  7. Upload the new image by clicking the Upload button and browsing to your new image
  8. Add the picture to your images in Image Manager by clicking Add
  9. The new picture will appear in your list of images.
  10. To select it as your new banner or logo image, simply click on the image itself, and it will automatically update
  11. Scroll to the bottom of your screen and click Save

This will be included as part of the sign up process. But if you wish to update/change these images afterwards, please follow the below steps:

  1. Login
  2. Go to Dashboard
  3. Go to Store Information
  4. Scroll to the Store Shipping Policy and/or Store Return Policy
  5. Add or edit the information in the free text box
  6. Scroll to the bottom of the screen and click Save

Product Options / Variations

  1. Login
  2. Go to Dashboard
  3. Go to Catalog
  4. Go to Product Options
  5. Click the ‘ + ‘ add button
  6. Option Name – use a relevant name, e.g. Colour/Men’s shirt size/Women’s shoe size etc.
  7. Type – the type of option available, for customisations, text or textarea would be relevant. To select a colour or size, Select would be most relevant 
  8. Sort Order – leave blank
  9. Next scroll to Option Values to add the variations for that option
  10. Click the ‘ + ‘ add button
  11. Option Value Name – for a ‘Colour’ option this may be Red
  12. Image – Add a relevant image to show this value, e.g. a red block, or your product in red
  13. Sort Order – the order in which the values will be listed, 1 would be the first option and so on.
  14. Repeat steps 9 to 12 to add as many option values as required.
  15. Click the Save icon at the top of the screen
  16. Repeat steps 4 to 14 to add as many options as you require for your store and your products
  1. Login
  2. Go to Dashboard
  3. Go to Products
  4. Locate the product in question
  5. Click on the Edit button
  6. Go to the Options tab
  7. Click in the Options field and select the desired option, e.g. Colour
  8. Required – Select Yes if the customer must make a choice before purchasing the product
  9. Option Value – select an option value from the list of all available options e.g. Blue, Green, Red, Yellow. For this example we will select the colour option ‘Blue’
  10. Quantity – enter the amount of stock available for the selected option, e.g. 10
  11. Subtract Stock – select Yes, if you want the system to deduct any sales made of this option, from the total number of this option available. If not, select No
  12. Price Change – using the dropdown menu, indicate if there is a price difference for this option compared to the regular price. 
  13. If there is no additional or reduced price for this option, leave the text field as ‘0.00’. For this example we will set the regular price at £10
  14. Select ‘ + ‘, if there is a price increase, or select ‘ – ‘ if there is a price decrease
  15. In the text field below, enter the price difference, e.g. 1.50.
  16. E.g. if you selected ‘ + ‘ and entered 1.50, the price of the Blue option will be £11.50 (Regular Price £10.00 + Option Price £1.50 = £11.50)
  17. If there is no additional or reduced price for this option, leave the text field as 0.00
  18. Weight Change – using the dropdown menu, indicate if there is a weight difference for this option compared to the regular weight. If there is no additional or reduced weight for this option, leave the text field as ‘0.00’. For this example we will set the regular weight at 4kg
  19. Select ‘ + ‘, if there is a weight increase, or select ‘ – ‘ if there is a weight decrease
  20. In the text field below, enter the weight difference, e.g. 0.50.
  21. E.g. if you selected ‘ + ‘ and entered 0.50, the weight of the Blue option will be 4.5kg (Regular Weight 4kg + Option Weight 0.5kg = 4.5kg)
  22. The Weight Class used is set when creating the particular product and entering the information in the Data tab
  23. Click the Continue button to save
  1. Login
  2. Go to Dashboard
  3. Go to Products
  4. Locate the product in question
  5. Click on the Edit button
  6. Go to the Options tab
  7. Go to the relevant option
  8. Quantity – enter the updated amount of stock available for the selected option
  9. Click the Continue button to save
  1. Login
  2. Go to Dashboard
  3. Go to Products
  4. Locate the product in question
  5. Click on the Edit button
  6. Go to the Options tab
  7. Go to the relevant option
  8. Price Change – if the price has increased or decreased, select the relevant dropdown menu option, ‘ + ‘, or ‘ – ‘, and enter the updated price in the text box
  9. Click the Continue button to save
  1. Login
  2. Go to Dashboard
  3. Go to Products
  4. Locate the product in question
  5. Click on the Edit button
  6. Go to the Options tab
  7. Go to the relevant option
  8. Quantity – enter ‘0’
  9. This will hide the option on the product page’s list of options
  10. Click the Continue button to save
  1. Login
  2. Go to Dashboard
  3. Go to Products
  4. Locate the product in question
  5. Click on the Edit button
  6. Go to the Options tab
  7. Go to the relevant option
  8. Weight Change – if the weight has increased or decreased, select the relevant dropdown menu option, ‘ + ‘, or ‘ – ‘, and enter the updated weight in the text box
  9. Click the Continue button to save

Inventory Management

  1. Login
  2. Go to Dashboard
  3. Go to Products
  4. Locate the product in question
  5. Click on the Edit button
  6. Go to the Required tab
  7. Scroll to the Price field
  8. Enter or edit your product price here. e.g. 29.99
  9. Scroll to the bottom of your screen and click Save and Close
  1. Login
  2. Go to Dashboard
  3. Go to Products
  4. Locate the product in question
  5. Click on the Edit button
  6. Go to the Required tab
  7. Scroll to the Quantity field
  8. Enter or edit your product quantity here. e.g. 15
  9. Scroll to the bottom of your screen and click Save and Close
  1. Login
  2. Go to Dashboard
  3. Go to Products
  4. Locate the product in question
  5. Click on the Edit button
  6. Go to the Required tab
  7. Scroll to the Shipping Charge field
  8. Enter or edit your product price here. e.g. 2.99
  9. Scroll to the bottom of your screen and click Save and Close
  1. Login
  2. Go to Dashboard
  3. Go to Products
  4. Locate the product in question
  5. Click on the Edit button
  6. Go to the Required tab
  7. Scroll to the Quantity field.
  8. Enter 0.0 in the field
  9. Scroll to the Out of Stock Status field
  10. Select the stock status here from the available options
  11. Scroll to the bottom of your screen and click Save and Close
  1. Login
  2. Go to Dashboard
  3. Go to Products
  4. Locate the product in question
  5. Click on the Edit button
  6. Go to the Data tab
  7. Scroll to the Dimensions field
  8. Enter or edit your product dimensions here. The first field is for Length (L), the second for Width (W), the third for Height (H)
  9. Go to the Length Class field to enter the unit type you are using, i.e inches, centimeters, millimeters
  10. Scroll to the bottom of your screen and click Save and Close
  1. Login
  2. Go to Dashboard
  3. Go to Products
  4. Locate the product in question
  5. Click on the Edit button
  6. Go to the Data tab
  7. Scroll to the Weight field
  8. Enter or edit your product weight here. e.g. 3
  9. Go to the Weight Class field to enter the unit type you are using, i.e Kilogram, Gram, Pound, Ounce
  10. Scroll to the bottom of your screen and click Save and Close

Categorisation

  1. Login
  2. Go to Dashboard
  3. Go to Products
  4. Locate the product in question
  5. Click on the Edit button
  6. Go to the Required tab
  7. Go to the Categories field, click on the field and a list of options will appear
  8. Select the specific categories that the product belongs to. Multiple categories can be selected e.g. ‘Sale’ and ‘Womenswear > Jewellery’
  9. When a sub-category is selected such as ‘Womenswear > Jewellery’, the DesiCity platform will also automatically add it to the main category, in the example ‘Womenswear’. Please allow up to 1 hour for this to take effect.
  10. Scroll to the bottom of your screen and click Save and Close
  1. Login
  2. Go to Dashboard
  3. Go to Products
  4. Locate the product in question
  5. Click on the Edit button
  6. Go to the Required tab
  7. Go to the Categories field, click on the field and a list of options will appear
  8. Select the specific categories that the product belongs to. Multiple categories can be selected e.g. ‘Sale’ and ‘Womenswear > Jewellery’
  9. When a sub-category is selected such as ‘Womenswear > Jewellery’, the DesiCity platform will also automatically add it to the main category, in the example ‘Womenswear’. Please allow up to 1 hour for this to take effect.
  10. Scroll to the bottom of your screen and click Save and Close

Orders

It is the sellers responsibility to decide and make their delivery options and fees clear to the customer in the delivery policy section of their shop. 

When an order is placed, it is marked as ‘processing’ by default. It is the sellers responsibility to mark the order as shipped / received as soon as this action is taken. 

This is done by following the steps below:

  1. Login
  2. Go to Dashboard
  3. Go to Orders
  4. Click on View to view the order information
  5. Scroll down to view Add Order History
  6. Select the relevant Seller Order Status from the list of options
  7. Tick the box to Notify Customer (this sends the customer an email with the update)
  8. Tick the box to Add Comment (this is to provide information specifically to the seller, i.e. Delivery company and tracking number. This is sent via email to the seller and updated in their account order history
Still have a question?