DesiCity is a platform from which you can sell goods directly to buyers across the UK. From the moment you sign up to the site, we want you to have a positive experience buying and selling on DesiCity. Please read on to find out more about your rights, as well as what is expected of you, as both the buyer and seller.

This policy is a part of our Terms of Use. By opening a shop on DesiCity, you’re agreeing to this policy and our Terms of Use.

It is required that each shop has its delivery and returns policy completed and stated on their shop page. 

It is required that all customers check a store’s delivery policy prior to making a purchase.

Products are sent directly from the relevant seller. By purchasing an item, the seller agrees to the stated delivery date. If for any reason there is a change to the delivery date, the customer will be notified of a revised delivery date by the seller.

Once an order has been placed, the seller will be working to the delivery times, where stated, on the product page. The customer will receive an email notification when the product is shipped.

The seller will include details of delivery times on the relevant product page and will let the seller know when they aim to dispatch the products.

If the customer requires any more delivery information on a product, please use the Contact Seller option on the product or shop page. 

If there are any unique circumstances beyond the control of the seller which cause a delay to a delivery, the seller will be in touch with the customer with an updated delivery date.

Any price reduction due to voucher codes will apply to the product price only. 

Free delivery vouchers/codes may be available, but this will be specifically mentioned as part of any promotions. 

Products with free delivery will generally be shipped with standard UK delivery unless specified on the product or shop page.  

International delivery

International delivery may be available on products. If so, this will be displayed on the product or shop page. The cost for delivery will be clearly stated. The delivery timelines will be clearly stated. 

Import Duties and Customs

When ordering to a country outside of the UK, items may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. The customer will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. The seller should contact their local customs office for further information before placing your order.

Tracking Numbers

Tracking numbers are to be used wherever possible. This is for the benefit of both the seller and customer, and will be requested in the event of any disputes.