Customer Useful Guides, Hints & Tips...

Deliveries

This can be done within 24 hours of placing your order. Please send an email to info@desicity.com, or call our UK based representatives on 08003213439.

Please have your Order Number and contact information ready.

Each order can vary regarding delivery time. Please check the seller’s product descriptions and delivery options before placing an order.

If your order is shipped using a tracked delivery, the seller will update the order with the courier and relevant tracking number. This can be used to track your order.

Payments

DesiCity have partnered with Stripe, a worldwide leading payment merchant, and as such can accept all major credit and debit cards.

We do not allow or enable cash on delivery or collection and is a violation of our Terms and Conditions.

DesiCity have partnered with Stripe, a worldwide leading payment merchant. Stripe offer powerful security for their card and payment handling solution which is also used by other marketplaces such as Asos, Amazon, Booking.com and many more.

DesiCity does not retain or store any card payment information. This is stored by Stripe using the latest in security technology.

Communication

email: info@desicity.com

Tel: 0800 321 3439

This feature is coming soon, until then please feel free to use DesiCity’s contact information to liaise with sellers.

Returns

Each seller has their own returns, refunds and exchanges policy. Please read them before making any purchases.

Please also feel free to contact DesiCity in the event the information is missing or if there are any queries around this.

Please refer to our Returns Policy for more information.

Raise the issue with the seller directly. 

In the event that a resolution is not found, escalate this to DesiCity admin to mediate the situation.

The DesiCity admin teams decision is final.

Please refer to our Returns Policy for more information.

This will be made clear on the sellers page, and be individual to each seller and potentially the product. Please ensure to check this before confirming any purchase.

Orders

This can be done within 24 hours of placing your order. Please send an email to info@desicity.com, or call our UK based representatives on 08003213439.

Please have your Order Number and contact information ready.

Please send an email to info@desicity.com, or call our UK based representatives on 08003213439.

Please have your Order Number and contact information ready.

Please contact the seller in the first instance.

If there is no resolution, plese contact the DesiCity admins by emailing info@desicity.com.

If you have created an account on DesiCity, you can check this by:

  1. Logging into your customer dashboard
  2. Under My Orders, Click on View your order history
  3. Click on the relevant order
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